Formerly known as FFXFan

So, if you read yesterday's blog, you'll know that I sent a rather lengthy email to T-Mobile regarding some unpersonal service I received. After receiving your generic "We are sorry to hear...blah blah blah" email as an auto-reply, I was rather surprised to receive a phone call from somebody at T-Mobile, who I can only assume was the PA to the Customer Service Director. This was surprising because the auto-reply email had stated that I'd be receiving a reply within 5-7 working days due to "high levels of traffic", so I had started to prepare myself for a bit of shopping around. After all, 5-7 working days isn't exactly good enough for me and my fucked phone.

Naturally, I wasn't awake to take the call, as I'd also decided last night that not turning my alarm on would be an awesome idea, and ended up waking up at the exact time I'm due to be at work, so I returned the T-Mobile call at dinner.

To cut a long story (and blog) short, I was told by this lady (Sarah, her name was), that they had to send the phone away for repair, as they had to be seen as fulfilling the manufacturer's warrenty. After being told this, I wasn't too bothered to get it sent away again. I did have a nagging feeling though that the person I spoke to yesterday could've mentioned this, but let it slide. What she did say though, which pleased me very much, was this: If it happens to break down again after the second repair, I'm to call her directly, and she will authorise the sending of a replacement phone. This means I won't have to send away for a third repair, and then wait for the phone to break for a fourth time before I can claim a replacement.

That's the kind of personal service I wanted yesterday! Well done T-Mobile, you've reinstilled my faith in you!
-=Gavvie=-