ffxfan
Formerly known as FFXFan
Gavvie vs Virgin Media
The following is a transcript of this evening (24th August 2009), when I tried to set up my Virgin Media account. It's an account of anger and frustration, but mainly anger. Read on at your peril...
9:35pm
"Hello!
We need to register your modem before you can start surfing the internet.
Please give us a quick call. It'll only take a couple of minutes and we'll get you back on track in no time."
If this is the case, why the fuck have I been left on hold for over half an hour?!?! FFS! You're meant to be open until 10pm!
9:50pm
Still waiting...this isn't the start of a very happy Internet relationship! Still, Jewel Quest II is taking my mind off being on hold...and listening to Michael Jackson on an endless loop. Almost as bad as Man United's "Take Me Home United Road", but not quite.
9:55pm
Finally! Somebody takes me off hold. The eternal loop of MJ's Rock With You, Man in the Mirror and Thriller has ended!! OK, who cares that she's clearly not from England, or even Europe? I can get off the fucking phone!
9:58pm
Off the phone with VM. Time to give Mena a call and rant away. Somebody needs to feel my frustration prior to this going live.
10:10pm
Off the phone with Mena. Just need to make myself some dinner, do my washing up for the day and then I can get back to setting VM up.
10:45pm
Back! I'm nearly halfway through, just need to set an email address up and see what's next...
10:48pm
Ack! Seems I left it too long and now I need to start from the beginning. Well, not the exact beginning. The modem has already been activated, so I don't need to call again. Thank fuck.
10:51pm
Now installing Broadband Advisor. Wonder how long this takes...Still got Jewel Quest II open, just in case.
10:53pm
Oh, done. Well that didn't take long at all. Next!
10:54pm
Modem being restarted now. Says it should take a couple of minutes. Then again, the first screen said that and it took around 45.
10:57pm
Always a snag. Modem needs to be restarted manually. Least I can do that myself.
10:58pm
And the manual restart begins! This should finish it all off, and then I can finally get around to actually using my Internet, as opposed to having it tease me with it's "I am working, but you can't use me" status it's using at the moment.
11:01pm
I can't say this is filling me with confidence, to be honest. I might try a second manual restart, seeing as the first one didn't work.
11:02pm
That's funny. Apparently my modem hasn't been set up, yet I've just managed to open Eurogamer. How odd...
11:04pm
Yep, this makes sense. Some websites in Firefox are working perfectly, and others aren't. In Internet Explorer, nothing's working at all. I think a second restart is definately required.
11:13pm
So, waiting to see what the second restart does. I'll keep you informed, as I have been for what's been nearly 2 HOURS.
11:15pm
On a side note, it's very easy to score points on Jewel Quest II. I bought the third one today, wonder if that's as good.
11:17pm
Had an idea to try a third restart. Failing this, I might try and restart the router. Not sure what good it'll do, but it's a better idea than unplugging the modem and counting to 30 every so often.
11:20pm
Here we go, restarting the router. I don't think it's the modem that's the problem, personally, but then what do I know? I'm not hired by VM to sit in a room and force people to listen to three pop songs which have already been overplayed over the last 8-12 weeks.
11:24pm
Funnily enough, and you can't say this is surprising, that didn't work. The last throw of the dice before I give up and retire to bed is to turn laptop off, and then restart modem, router AND laptop. See if that'll help.
11:32pm
Everything's booted up again. Time to open up Internet Explorer and hope for the (unlikely) best.
11:35pm
Well that is funny. I didn't even need to go through Broadband Activation again. It seems everything's working as it should, though VM Mail is a direct ripoff of Google Mail, but hey ho.
11:36pm
Blog going live on MindSay. I have been updating this for a total of 2 hours and 1 minute at time of writing.
-=Gavvie=-
9:35pm
"Hello!
We need to register your modem before you can start surfing the internet.
Please give us a quick call. It'll only take a couple of minutes and we'll get you back on track in no time."
If this is the case, why the fuck have I been left on hold for over half an hour?!?! FFS! You're meant to be open until 10pm!
9:50pm
Still waiting...this isn't the start of a very happy Internet relationship! Still, Jewel Quest II is taking my mind off being on hold...and listening to Michael Jackson on an endless loop. Almost as bad as Man United's "Take Me Home United Road", but not quite.
9:55pm
Finally! Somebody takes me off hold. The eternal loop of MJ's Rock With You, Man in the Mirror and Thriller has ended!! OK, who cares that she's clearly not from England, or even Europe? I can get off the fucking phone!
9:58pm
Off the phone with VM. Time to give Mena a call and rant away. Somebody needs to feel my frustration prior to this going live.
10:10pm
Off the phone with Mena. Just need to make myself some dinner, do my washing up for the day and then I can get back to setting VM up.
10:45pm
Back! I'm nearly halfway through, just need to set an email address up and see what's next...
10:48pm
Ack! Seems I left it too long and now I need to start from the beginning. Well, not the exact beginning. The modem has already been activated, so I don't need to call again. Thank fuck.
10:51pm
Now installing Broadband Advisor. Wonder how long this takes...Still got Jewel Quest II open, just in case.
10:53pm
Oh, done. Well that didn't take long at all. Next!
10:54pm
Modem being restarted now. Says it should take a couple of minutes. Then again, the first screen said that and it took around 45.
10:57pm
Always a snag. Modem needs to be restarted manually. Least I can do that myself.
10:58pm
And the manual restart begins! This should finish it all off, and then I can finally get around to actually using my Internet, as opposed to having it tease me with it's "I am working, but you can't use me" status it's using at the moment.
11:01pm
I can't say this is filling me with confidence, to be honest. I might try a second manual restart, seeing as the first one didn't work.
11:02pm
That's funny. Apparently my modem hasn't been set up, yet I've just managed to open Eurogamer. How odd...
11:04pm
Yep, this makes sense. Some websites in Firefox are working perfectly, and others aren't. In Internet Explorer, nothing's working at all. I think a second restart is definately required.
11:13pm
So, waiting to see what the second restart does. I'll keep you informed, as I have been for what's been nearly 2 HOURS.
11:15pm
On a side note, it's very easy to score points on Jewel Quest II. I bought the third one today, wonder if that's as good.
11:17pm
Had an idea to try a third restart. Failing this, I might try and restart the router. Not sure what good it'll do, but it's a better idea than unplugging the modem and counting to 30 every so often.
11:20pm
Here we go, restarting the router. I don't think it's the modem that's the problem, personally, but then what do I know? I'm not hired by VM to sit in a room and force people to listen to three pop songs which have already been overplayed over the last 8-12 weeks.
11:24pm
Funnily enough, and you can't say this is surprising, that didn't work. The last throw of the dice before I give up and retire to bed is to turn laptop off, and then restart modem, router AND laptop. See if that'll help.
11:32pm
Everything's booted up again. Time to open up Internet Explorer and hope for the (unlikely) best.
11:35pm
Well that is funny. I didn't even need to go through Broadband Activation again. It seems everything's working as it should, though VM Mail is a direct ripoff of Google Mail, but hey ho.
11:36pm
Blog going live on MindSay. I have been updating this for a total of 2 hours and 1 minute at time of writing.
-=Gavvie=-
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